Skip to the ledger

Grappenhall · Warrington · the North West of England

A ledger of homes and workplaces, kept by the company that holds them.

BRAESIDE NW LIMITED lets and operates residential and commercial property in the North West — houses and apartments held in the company’s own name, alongside buildings taken on lease and run with the same standard of care. The desk that answers your letter is the desk that keeps the ledger.

The pages below set out how that work is done: what the holding contains, how each side of a tenancy is served, the shape of the journey from first enquiry to renewal, and what to send when something in a building needs attention.

Open the holding Report a repair

The holding

Three kinds of entry appear in the book. Open a panel to read the plain description of each — one lies open at a time, the way a bound ledger rests at a single page.

i. Residential terraces

Brick terraces of the kind the North West laid out in long, patient rows. They reward steady attention and punish neglect, so roofs, pointing, gutters and yards are kept on a rolling cycle of care, with small jobs done while they are still small. Tenancy terms are written plainly — rent, term, deposit protection and the split of responsibilities settled on paper before anyone signs.

ii. Apartments & shared buildings

Flats above shopfronts and modest purpose-built blocks. In a shared building the common parts carry as much weight as the rooms behind each front door: stair lighting, entry systems, bin stores and fire doors are walked on a schedule, and what is found goes into the file kept for that building. When a neighbourly matter needs an even hand, the office holding the whole building is placed to give one.

iii. Commercial units

Shop units, small workspaces and mixed premises let to trading businesses. Commercial terms differ from residential ones in nearly every clause, so heads of terms are agreed in writing first and repairing obligations are stated in words a shopkeeper can read without a lawyer at the elbow. Where a unit sits beneath flats, the two regimes are managed together, from one file.

One arrangement, two columns

A tenancy is a single arrangement recorded twice — once from the owner’s side of the book, once from the occupier’s. Choose a page and the spread leans toward it.

Owners & landlords

Where an owner prefers to stand back from weekly management, the company can take a building on lease and operate it. The owner then deals with one counterparty: rent arrives from us, the condition of the building becomes our charge, and questions are answered by the people actually carrying the keys.

The work behind that sentence includes marketing vacant space, referencing applicants, drawing agreements, collecting rent, arranging repairs and keeping records orderly enough that a compliance question is answered from the file. An owner weighing this kind of arrangement is welcome to write with the address, its current use and what is prompting the change.

Tenants & occupiers

You rent directly from the company that holds the building, so a report or a request lands on the ledger the day it arrives and is handled by the same office throughout. References and right-to-rent checks come first; the agreement is set out in plain terms; deposits are protected as the law requires.

During a tenancy, repairs that fall to the landlord are ours to arrange, and you are told what has been ordered and roughly when to expect it. Inspections are booked by appointment, with written notice. Renewal is raised well before the end date, so the next term is decided calmly instead of at the last minute.

The tenancy, chapter by chapter

Six chapters, in the order they actually happen. The strip scrolls sideways; each chapter sketches itself when you rest on it.

  1. One Enquiry

    Write describing the space you need and the streets you have in mind. The reply says honestly whether the holding has anything that fits.

  2. Two Viewing

    Booked for a time that suits you. Anything known to be wrong with a place is pointed out at the door, so your decision is an informed one.

  3. Three Referencing

    Identity, right to rent and affordability for homes; the trading picture for a business taking a unit. Handled with the care described in the privacy notice.

  4. Four Agreement

    Rent, term, deposit and responsibilities set out in plain English, to be read before signature. Questions at this stage are the mark of a careful tenant, and they are welcome.

  5. Five Moving in

    Condition recorded, meters read, keys handed over, and a short written note left with you saying who to contact about what.

  6. Six Renewals

    Raised in good time before the end of a term, so staying on, adjusting the terms or moving out is a considered choice made without pressure.

Repair triage

Pick the kind of issue below. The helper shows the priority class the company works to, lists what a useful first message contains, and prepares a pre-addressed letter to the estates office. Treat it as a guide — the office confirms the final priority once your report is read.

If a situation is dangerous — gas you can smell, water running onto electrics, smoke — call the emergency services before writing to anyone.

Heating & hot water

Urgent Attended the same working day where a home is left without heat or hot water.

Put this in your message

  • The property address and your name.
  • Which rooms or radiators are affected, and whether the boiler shows a fault code.
  • When the problem began, and anything that changed just before it.
  • Whether anyone in the household is particularly vulnerable to the cold.

Start the message

Water ingress & leaks

Urgent Contained first, repaired second — water is the fastest-moving damage a building faces.

Put this in your message

  • Where the water is showing and, if you can tell, where it is coming from.
  • Whether it is near light fittings, sockets or appliances.
  • What you have placed under it, and whether the flow is steady or occasional.
  • The property address and a way to arrange access quickly.

Start the message

Electrics

Urgent Made safe before anything else is considered.

Put this in your message

  • Which sockets, switches or circuits are behaving oddly.
  • Whether the consumer unit has tripped, and whether it resets.
  • Any scorch marks, buzzing or warmth around a fitting.
  • The property address and when access can be had.

Start the message

Locks & access

Urgent A door that locks is the baseline of a home or a shop, and it is restored the same working day wherever possible.

Put this in your message

  • Which door or window is affected.
  • Whether the property is currently unsecured, and whether you are locked out.
  • Whether keys were lost, stolen or have broken in the lock.
  • The property address and where you can be reached.

Start the message

General upkeep

Routine Logged on receipt and folded into the next planned round of work for the building.

Put this in your message

  • A clear description of the item and the room it is in.
  • How long it has been that way, if you know.
  • A photograph, if one is easy to take.
  • Days and times when access is convenient.

Start the message

Where the ledger reaches

The holding sits across the North West of England — Warrington first, and the towns within an easy drive of it. The pins on this sketch mark the character of that spread; exact addresses stay off the map, for the quiet enjoyment of the people who live and trade behind them.

Wherever a building stands, its paperwork lives in one place. Correspondence is handled from the registered office on Knutsford Road, Grappenhall, and the address for everything — repairs, tenancy questions, approaches from owners — is estates@braesidenw.info. Letters are read in the order they arrive and answered in writing.

Warrington
An indicative sketch, drawn for character — brass pins breathing where the work tends to gather.